Q: What type of products do you offer?
A: At WEARhouse, we offer a wide range of clothing items, including t-shirts, hoodies, sweatshirts, hats, and more. Our products are made of high-quality materials and are available in a variety of sizes and colors. Additionally, we provide custom printing and embroidery services, allowing you to add your own unique designs or logos to our products. Whether you're seeking stylish and comfortable clothing for everyday wear or personalized items for your business or organization, we've got you covered.
Q: How can I place an order?
A: Placing an order with WEARhouse is quick and easy. Simply visit our website and browse our selection of clothing items. Once you've chosen the product(s) you'd like to purchase, you can upload your design or logo and place your order online. Our user-friendly interface makes it simple to customize your products and complete your purchase in just a few clicks.
Q: How long does it take to receive my printing/embroidery order?
A: Our standard production time for custom printing and embroidery is 2 weeks. Shipping times vary depending on your location and the shipping method selected during checkout. We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. Shipping rates are based on the weight and destination of your order. Once your order has shipped, you will receive a tracking number via email, allowing you to track your package and stay updated on its delivery status.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact us within 14 days after receiving the goods to initiate a return or exchange. We accept returns or exchanges for items that are defective or damaged upon arrival, or if you receive the wrong item or size. Please note that custom-printed or embroidered items are not eligible for return or exchange unless they are defective or damaged. To initiate a return, please email us at sales@WEARhouse.com.au.
Q: Do you offer bulk discounts?
A: Yes, we offer bulk discounts on larger orders. If you require a large quantity of items for your business, organization, or event, please contact us for more information on pricing and availability. We're happy to work with you to create a custom order that meets your needs and budget.
Q: How can I contact customer service?
A: You can contact our customer service team via email at sales@WEARhouse.com.au. We are available to answer any questions or concerns you may have. Our friendly and knowledgeable team is dedicated to providing excellent customer service and ensuring that you have a positive shopping experience with WEARhouse.
